Product help · accessibility · feedback
Help with LogNormal.
Use this page to get help with the app, an account, privacy, accessibility, feedback, or an App Store purchase.
Support status
Ask the LogNormal team.
Email the team about an app or product question. Include the helpful details below. The website form is a separate channel and shows its own sending status.
contact@lognorm.alOn this page
Helpful details
- The LogNormal app version.
- The iPhone model and iOS version.
- The exercise or part of the app involved.
- What you expected and what occurred.
- Steps that reproduce the issue, if known.
Protect private information
Screenshots are welcome when useful, but remove unrelated personal information first. Never send a password, authentication token, sensitive record, or information about a child that is not needed to answer the request.
Earlier beta accounts
In the current reviewed prelaunch build, new public account creation and account controls are not enabled. Planned launch account features are not yet public or support-ready. A retained session from an earlier beta may still contact LogNormal’s account service when the app starts.
For access, correction, export, or deletion requests, see Privacy Choices and Account Deletion.
Apple subscriptions and billing
There is no public LogNormal subscription in the reviewed prelaunch build. When the paid App Store product is release-qualified, subscription management, cancellation, and refund requests will use Apple’s tools. Deleting LogNormal or a learner profile will not itself cancel an Apple subscription.
The release app must provide working Restore Purchases and subscription-management routes before this page is represented as billing support for a purchasable product.